Shipping Policy

Effective Date: November 13, 2026

Last Updated: November 13, 2026

Jirsova provides standard international shipping to supported countries and regions. This Shipping Policy explains our delivery coverage, shipping charges, free-shipping eligibility, order preparation, estimated delivery times, shipment tracking, customs requirements, and assistance with delivery-related issues.

1. Countries and Regions We Deliver To

Jirsova currently offers standard international shipping to the following countries and regions:

North America

  • United States
  • Canada

Europe

  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Ireland

Oceania

  • Australia
  • New Zealand

Asia

  • Japan
  • Singapore

International shipping is available to eligible delivery addresses within the countries and regions listed above.

Delivery availability depends on the destination country, region, postal code, complete delivery address, products selected, and available carrier services.

Jirsova accepts orders only for destinations where checkout offers an active shipping method for the items and complete delivery address entered by the customer.

A country appearing in a language, currency, or address selector does not, by itself, guarantee that every location within that country can be served.

Certain overseas territories, remote islands, military addresses, restricted postal codes, and locations with limited carrier coverage may not qualify for standard delivery. Some products may also be subject to destination-specific shipping restrictions.

Jirsova does not offer a general worldwide-delivery guarantee.

If no eligible shipping method is displayed for your complete delivery address, the order cannot be completed for that destination through the website.

For destination-specific assistance before purchasing, please contact service@jirsova.com with your destination country and postal code. You do not need to provide your complete personal address simply to inquire about shipping eligibility.

2. Shipping Charges and Free Shipping

Jirsova offers standard international shipping and free standard shipping on qualifying orders.

Free Shipping Threshold

Free standard shipping is available on eligible orders with a merchandise subtotal of US$69.00 or more.

The free-shipping offer applies to eligible delivery addresses in the countries and regions listed in Section 1 of this Shipping Policy.

The qualifying merchandise subtotal is calculated after applicable item-level discounts, order discounts, and promotional codes have been applied, but before shipping charges, taxes, customs duties, and other applicable fees.

Orders with a merchandise subtotal below US$69.00 are subject to the applicable standard shipping charge displayed during checkout.

Shipping Rate Summary

Order Merchandise SubtotalStandard ShippingUS$69.00 or moreFree standard shipping on eligible ordersBelow US$69.00Shipping fee calculated and displayed at checkout

Standard Shipping Charges

For orders that do not qualify for free shipping, the shipping charge is calculated according to the delivery destination, cart contents, parcel dimensions or weight, product type, and available shipping service.

Jirsova does not apply a single flat international shipping rate to every order.

The applicable shipping charge will be displayed in the checkout summary before payment. Customers should review the complete order total, including merchandise prices, discounts, shipping charges, and applicable taxes, before completing their purchase.

If checkout uses a currency other than US dollars, customers should review the applicable shipping charge and free-shipping eligibility in their selected checkout currency before submitting an order.

Free Shipping Conditions

Free standard shipping is subject to delivery eligibility, product restrictions, and available carrier services.

Certain remote destinations, oversized products, restricted delivery addresses, or shipments requiring special handling may not qualify for free standard shipping.

Free standard shipping does not automatically apply to premium, expedited, express, or other optional delivery services.

Free shipping is not automatically applied merely because an order contains multiple products. The order must meet the qualifying merchandise subtotal and any other applicable conditions displayed at checkout.

From time to time, Jirsova may offer additional free-shipping or reduced-shipping promotions. If an offer specifies a different minimum spend, eligible products, destination limits, or an expiry date, the terms displayed with the relevant promotion and at checkout will apply.

An earlier or expired promotion does not establish eligibility for a new order.

Free standard shipping does not include customs duties, import taxes, VAT, GST, carrier clearance fees, or other destination-based charges unless expressly stated otherwise.

3. Order Preparation and Handling

After payment has been successfully confirmed, orders normally require 1–3 business days for preparation.

The order-preparation period includes:

  • Payment confirmation and order review.
  • Verification of delivery information.
  • Merchandise preparation.
  • Packaging and dispatch processing.
  • Arrangements for carrier collection.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will generally enter the preparation process on the next business day.

During holiday periods, promotional events, or periods of unusually high order volume, additional preparation time may be required.

An order requiring clarification may take longer if we need additional information from the customer.

The order-preparation period is separate from the carrier transportation period.

4. Estimated Delivery Time

Once a parcel has been dispatched, estimated standard carrier transportation is 7–15 business days.

The overall estimated delivery timeframe consists of order preparation and carrier transportation, as outlined below:

Shipping StageEstimated DurationOrder Preparation1–3 business daysStandard Shipping Transit7–15 business daysTotal Estimated Delivery Time8–18 business days

The transportation period begins when the package has been dispatched, rather than when the order is placed or payment is submitted.

Customers should allow time for both order preparation and transportation when estimating the expected arrival of their order.

Free standard shipping and paid standard shipping generally follow the same estimated preparation and transportation periods unless otherwise stated during checkout.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary according to the destination, customs examination, transportation capacity, local carrier operations, severe weather, public holidays, seasonal shipping volumes, remote-area routing, and other circumstances affecting ordinary delivery operations.

Any delivery rights or remedies available to customers under applicable consumer-protection laws remain unaffected.

5. Shipment Notifications and Tracking

Where an order is dispatched with tracking, Jirsova will provide the relevant shipment information through the contact details supplied at checkout or through an available order-status feature.

Tracking information may not appear immediately after dispatch. Additional time may be required for the carrier to register the parcel, complete its first scan, or update its tracking system.

Orders containing multiple products may be shipped in separate packages. Each package may have a separate tracking reference and may arrive at a different time.

Customers should review each available tracking reference independently.

If a tracking reference has not updated for an unusually long period, or if you need assistance locating your shipment, please contact service@jirsova.com and provide your order number and checkout email address.

We will review the available shipment details and any relevant information received from the carrier.

Tracking information is provided for shipment visibility and does not replace your rights if a shipment is late, lost, damaged, or delivered incorrectly.

A tracking status indicating delivery does not automatically establish that the package has been received by the customer or that all applicable delivery obligations have been fulfilled.

6. Delivery Address and Recipient Information

Customers should provide a complete and accurate delivery address before submitting payment.

A complete delivery address should include the following information, where applicable:

  • Recipient's full name.
  • Street address.
  • Apartment, building, or unit number.
  • City and state or province.
  • Postal code.
  • Destination country or region.
  • Contact telephone number where required by the carrier.

Please review your delivery information carefully before completing your purchase.

If you discover an address error after placing an order, contact service@jirsova.com as soon as possible and provide your order number and corrected delivery information.

We can attempt to update an address while the order remains in a stage that allows changes.

Once the package has been dispatched or accepted by the carrier, an address amendment or redirection may no longer be possible.

Additional delivery costs arising from incomplete or incorrect address information will be reviewed according to the circumstances, applicable order terms, and consumer-protection laws.

If a delivery attempt fails because of incomplete or incorrect recipient information, we will review the carrier's records and explain the available redelivery or resolution options.

7. Customs Duties, Import Taxes and Local Charges

International shipments may be subject to customs declarations, border inspections, import duties, destination taxes, VAT, GST, carrier clearance fees, or other government-imposed charges.

The treatment of these amounts depends on the destination country's regulations and the shipping or tax arrangements disclosed during checkout.

Unless checkout expressly states that the relevant charges have been collected or prepaid, the recipient may be responsible for charges imposed upon import, subject to the applicable delivery terms and consumer law.

Customs authorities determine their own assessment procedures, clearance requirements, applicable charges, and processing times.

Jirsova cannot guarantee that every international shipment will pass through customs without additional inspections, delays, or charges.

Customers should review the import requirements applicable to their delivery destination.

Qualifying for free standard shipping does not automatically exempt an order from customs duties, import taxes, VAT, GST, carrier clearance fees, or other destination-based charges.

Certain products may be subject to carrier limitations or local import restrictions. If a product cannot be delivered to the selected destination, we will review the available options and provide an appropriate resolution in accordance with applicable law.

8. Delivery Delays

Estimated delivery times may be affected by circumstances including:

  • Customs inspections or clearance delays.
  • Carrier network congestion.
  • Severe weather or natural events.
  • Public holidays and seasonal shipping volumes.
  • Transportation interruptions.
  • Remote-area delivery arrangements.
  • Incomplete or incorrect recipient information.
  • Local restrictions or other circumstances affecting delivery.

If your order has not arrived within the estimated delivery timeframe, please review the latest available tracking information.

A missed delivery estimate does not automatically establish that an order has been lost.

If tracking information has stopped updating, the parcel is substantially overdue, or further assistance is required, contact service@jirsova.com and provide your order number and relevant tracking details.

We will review the available shipment information and, where appropriate, request additional information or an investigation from the applicable carrier.

Where a delay affects a legal delivery deadline, customers retain the remedies available under applicable consumer-protection laws.

9. Missing or Unreceived Packages

If tracking indicates that your package has been delivered but you have not received it, please check your delivery address, mailbox, reception area, parcel locker, and other customary delivery locations.

You may also check whether another household member, building representative, or authorized recipient has accepted the package.

If the package remains missing, please contact service@jirsova.com with your order number, tracking reference, and any relevant delivery information.

Jirsova will review the available shipment records and, where appropriate, investigate the matter through the applicable carrier.

A carrier's delivery notification does not automatically eliminate any delivery rights available to customers under applicable law.

We will assess the circumstances and explain the appropriate resolution in accordance with our delivery obligations and applicable consumer-protection requirements.

10. Damaged, Incomplete or Incorrect Deliveries

Please inspect your order after receipt.

If your package arrives damaged, contains missing components, or includes an item different from what you purchased, please notify us promptly at service@jirsova.com.

Please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the product and packaging, where reasonably available.

Please retain the damaged product and packaging where reasonably possible if they may be needed to investigate the shipment issue.

We will review the available information and explain the appropriate repair, replacement, return, refund, or other remedy under our Return & Refund Policy and applicable consumer-protection laws.

Nothing in this Shipping Policy limits statutory rights concerning non-delivery, defective goods, damaged merchandise, incorrect items, or other delivery failures.

11. Undeliverable or Returned Shipments

A shipment may become undeliverable or be returned due to an incomplete address, unsuccessful delivery attempts, recipient unavailability, unclaimed packages, destination restrictions, customs clearance issues, or other delivery circumstances.

If your shipment cannot be delivered, please contact our support team for assistance.

We will review the available carrier information and the reason for the failed delivery and explain the available resolution, which may include redelivery, reshipping, returning the merchandise, or a refund where appropriate.

Any additional delivery or reshipping charges will be assessed according to the cause of the problem, applicable order terms, and consumer rights.

Jirsova will review the circumstances and explain any proposed additional charges before proceeding with a new delivery arrangement.

12. Shipping Support

For questions about delivery eligibility, shipping charges, free-shipping offers, estimated delivery times, tracking information, or shipment problems, please contact us using the following information:

Website: https://jirsova.com

Email: service@jirsova.com

Telephone: +86 17627184935

Business Hours: Monday to Friday, 9:00 AM–5:00 PM (UTC+8, China Standard Time)

Please provide your order number when contacting our support team regarding an existing order.

13. Business Identification

Operating Company: Guangzhou Suqing E-commerce Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAK9X8R13R

Company Address: Room K301, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou, Guangdong Province, China

Website: https://jirsova.com