Contact Us

Effective Date: November 13, 2026
Last Updated: November 13, 2026

We're here for order questions

For help with a product, an existing purchase, or a delivery concern, contact Jirsova using the channels below. Our team can also receive requests concerning returns, refunds, and personal information.

Email: service@jirsova.com
Telephone: +86 17627184935
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://jirsova.com

You may send an email outside service hours; the message can be reviewed during the next business period. When writing about a purchase, mention the order number and the email used at checkout. This helps us locate the correct record and respond to the issue you describe.

How we can assist

For order changes, tell us which details need correction as soon as you notice an error. We can attempt a change while fulfillment still permits it, although changes after carrier handoff may not be possible.

For delivery matters, include any tracking details you received. If a parcel arrives damaged or contains an incorrect item, photographs of the item and packaging may help with our review.

For returns, obtain instructions from customer service before posting a parcel. Any authorized return will have a specified destination and procedure. The business address below is a registered company contact address, not automatically the return center.

For privacy questions, email us with the subject line “Privacy Request” and describe the assistance you need. Do not send account passwords, authentication codes, or complete payment-card information by email.

Business identification

Operating Company: Guangzhou Suqing E-commerce Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK9X8R13R
Company Address: Room K301, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Website: https://jirsova.com
Support Email: service@jirsova.com
Contact Phone: +86 17627184935
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)